Encounter a problem/bug: What to do first?

Modified on Tue, 12 Aug at 11:59 PM

If you're having trouble with the access or course materials, please follow the steps below for a quick resolution. :

TABLE OF CONTENTS

Clear Cache and Cookies:
Clear your browser’s cache and cookies to resolve any potential conflicts or outdated data affecting your login.
Refresh the Page:
Refresh the page to update the dashboard and fix loading issues.
Check Internet Connection:
Ensure that your device has a stable internet connection to prevent connectivity-related login failures.
Disable VPN or Extensions:
Disable any VPN or browser extensions (e.g., machine translation tools) that might interfere with the login process.
Log Out and Log Back In:
Log out and then log back into your account to refresh your session.
Try a Different Browser:
If the issue persists, try using a different browser (e.g., Chrome, Firefox, Safari) or use incognito mode for a clean session.
Wait 30-60 Minutes:
If you are unable to reset your password, please wait for 30-60 minutes and try again.
Try a Different Device:
If none of the above works, try accessing your account from a different device. You can also download our app from App Store or Google Play.

Update the App:
Make sure you are using the latest version of the app, as outdated versions may cause bugs or compatibility issues.
Reinstall the App:
Uninstall and reinstall the app to refresh settings and resolve potential bugs.
Log Out and Log Back In:
Log out of your account and log back in to refresh your session.
Check Internet Connection:
Confirm that your device has a stable internet connection to avoid login issues.
Disable VPN:
If you're using a VPN, please disable it, as it may interfere with the login process.
Wait 30-60 Minutes:
If you are unable to reset your password, please wait for 30-60 minutes and try again.
Try the Web Version:
If the issue persists, you can log in to your account via the web at this link.

For any questions or further assistance, feel free to reach out to our support team at support@coursiv.io or Support Center.